Privacy Policy

Hola's Privacy Policy

Effective Date: June 1, 2022

Protecting your privacy is important to Hola.
This Hola Privacy Policy (.Policy.) describes how Hola and its subsidiaries and
affiliated companies collect, use, disclose and safeguard the personal
information you provide on Hola's websites, and, and through or in connection with our mobile
apps or other software, and Internet-enabled programs and services sponsored by
Hola (the "Sites") as well as information collected when you visit
our stores or otherwise communicate or interact with Hola. If you do not agree
with Hola’s Terms & Conditions or this Privacy Policy, please discontinue
use of our websites and mobile applications immediately.

Information Collection, Use and Sharing

Hola may collect certain categories of
information about you from different sources, and may use such information for
certain reasons. Those categories of information, sources of information,
purposes for collection and categories of recipients are set forth below:

information, such as your first and last name, email, telephone number and
postal address. Hola may collect this information from you when you
interact with Hola. Some examples are when you:

or communicate with us by phone, e-mail or otherwise;
or create an account on the Sites;
in a contest, sweepstakes or an online survey;
our mobile apps to buy goods using a Hola gift card;
up for our rewards program or other program or club;
up for email and/or SMS news and alerts; or
social media to interact with us, or to share something from our Sites
with others (we will receive information about what you share and other
details that may be based on your social media privacy settings).

We may use identifying information about you

you updates on the latest Hola news, including information about new
products, services, and offers that may be of interest to you including
co-branded offers and affiliate and partner offers.
and manage your purchase and use of Hola products and services, including
your accounts and program participation.
to your customer service inquiries, post your comments or statements on
any blog or other online forum maintained on our website and other
websites, or take other actions in response to your inquiries or other
website activities.
personalized promotions by combining your personal information with
non-personal information about you, such as the amounts and types of
purchases you make or any benefits you receive through our programs.
with you about your orders or purchases, your services, accounts and
program participation, a contest or sweepstakes you have entered, product
recalls that may affect you, and your requests for information.
more about our customers so that we can develop better products and

Personal information collected by any part or
department of Hola’s business will be used in accordance with this Privacy
Policy and may be shared with other parts or departments of Hola’s business and
with our business partners, including third parties, for use in accordance with
this Privacy Policy.

Hola may share your personal information with
companies that provide support services to us. Some examples of things service
providers may do that may involve your personal information are:

of credit card and check transactions, order fulfillment, sweepstakes and
contests, our rewards program, and cobranded or joint product and service
hosting or maintaining the Sites on behalf of Hola.
product, personalizing product and performing order fulfillment and
shipping services on behalf of Hola or on your behalf and at your request.
customer information and/or improving customer service. We may then share
such aggregated information with prospective marketing partners and
our products and services (such as email vendors).

information, such as account or credit card number. We collect this
information from you when you make an online or in-store purchase and we
may use your payment information in order to fulfill product purchases and
process transactions. We may share your payment information with third
parties that process transactions and payments, fulfill orders or provide
customer service.
and computer and connection information, such as your internet service
provider's address, your internet protocol or IP address, your MAC
address, your operating system, the web page from which you came, your web
browser software, the type of handheld or mobile device used to link to
the web page, and the language and time zone settings on your web browser.
We may also collect a record of your activity or your “clickstream” while
visiting the Sites.

Such information will be collected from you
automatically when you visit the Sites. We may also collect any information you
enter, share or that can be obtained from your use of our apps, games,
contests, or promotions. We may use "cookies" of different types to
recognize your computer. A cookie is a small text file that a website, online
application, or e-mail may save to your internet browser and/or your computer's
hard drive for use in subsequent visits to the Sites or other sites. See
“Cookies Policy” below for more information.

We may use web beacons, match scripts, pixel
tags or similar technologies that allow us to know if a particular web page was
visited, an e-mail opened, links in the email utilized or if the advertisements
on the Sites or other sites were effective. In some instances, these
technologies may allow us to match activities with particular users.

The purpose of Hola collecting the information
described in this Section 3 is to provide you with access to certain areas and
features of the Sites, tailor content, advertisements, and offers we provide
you, and improve the Sites and/or for internal business purposes.

We may use a device identifier to, among other
things, administer the Sites, help diagnose problems with our servers, analyze
trends, track users’ web page movements, help identify you and your shopping
cart, and gather broad demographic information for aggregate use.

We may share the information described in this
Section 3 with third parties that analyze data, host, or operate our Sites.

information, such as the physical location of your device based on, for
example, satellite, cell phone tower or Wi-Fi signal. Our mobile
applications may collect geo-location information, including from the GPS
function on your mobile device. You can opt-out of sharing your
geo-location information by changing the settings on your mobile device.
If you choose to opt-out, it may disable certain features of our mobile

We may use location information in a variety
of ways, including to determine which of our store locations may be closest to
you, whether you are within the allowed geographical ordering range of one of
our stores, and to offer products and services to you. The recipients of your
location information are the same recipients set forth in Section 1
(“Identifying Information”) above.

information, such as details about any accident or injury in our stores.
We may collect this information to get you the help that you need or to
deal with emergency services, insurance, and claims. We may share this
information with law enforcement and other governmental authorities in
accordance with applicable law, and with our professional advisors.
crime information, such as details of your identity, image, name and
address, suspected or alleged thefts, fraud, assault, or other criminal
behavior. We may collect this information from crime and fraud prevention
agencies, from you, from witnesses, and from the police, to protect
customers, the public, and our business against the risks of crime. We may
share this information with law enforcement and other governmental
authorities in accordance with applicable law, and with our professional

Other Sources

We may receive your personal information from
other persons if that person has sent you a gift card or product via the Sites.

Combined Information and Internet Based

Information you provide at Hola retail stores
may be combined with information that you provide online at the Sites, as well
as with information about your interests and purchases we collect
automatically. The information you provide to Hola may also be combined with
demographic and other information that is available from other sources in order
to allow Hola to better communicate with you and enhance our customer service
and your shopping experience.

We participate in interest-based advertising
and we or others may use information about you to deliver to you or allow you
to see certain advertising based on your interests, searches you perform,
information you provide, or your activity on the Sites or other websites.

Hola may also use this information to analyze
and manage its businesses. Aggregate or combined data is collected from online
and offline facilities and may be used to enhance the ability of Hola to
communicate with you and to support business functions such as internal
business processes, marketing, authentication, customer service, fraud
prevention, and public safety and legal functions. See below for more

Record Retention

We will retain your information for as long as
needed to provide you services, comply with our legal obligations, resolve
disputes, and enforce our agreements.

Sharing In Connection with Business Transfers

In the event that a store, division or part or
all of Hola is bought, sold or otherwise transferred, or is in the process of a
potential transaction, customer information will likely be shared for
evaluation purposes and included among the transferred business assets.

Sharing To Comply with Laws

Hola may also disclose specific information
when such disclosure appears necessary to comply with the law, a subpoena or
other litigation process or to protect the interests or safety of its visitors
and customers, Hola employees or others. This includes exchanging information
with other companies and organizations for fraud protection and credit risk


Any sweepstakes, raffles, surveys, games, or
similar promotions offered by Hola may be governed by specific rules and terms
and conditions that are separate from and in addition to this Privacy Policy.
By participating in any such sweepstakes, contest, raffle, survey, game, or
similar promotion, you will become subject to those rules, including but not
limited to receiving emails containing promotional communications and/or Hola
Rewards information.

Do Not Track

Do Not Track (DNT) is a privacy preference
that users can set in some web browsers, allowing users to opt out of tracking
by websites and online services. At the present time, the World Wide Web
Consortium (W3C) has not yet established universal standards for recognizable
DNT signals and therefore, Hola and the Sites do not recognize DNT.

Data Security

Hola is fully committed to data security. We
use security techniques on the Sites to help protect against the loss, misuse
or alteration of information collected from you at the Sites. When you access
your account information or transmit personally identifiable data to the Sites,
that information is stored on servers that the Sites have attempted to secure
from unauthorized access or intrusion. "Secure Socket Layer" software
encrypts personal information you transmit to the Sites. However, while we
strive to protect your personal information, we cannot ensure the security of
the information you transmit to us. In this regard, we urge you to take every
precaution to protect your personal data while you are on the Internet. At a
minimum, we encourage you to make sure that you are using a secure browser as
you surf the Internet.

Cookies Policy

The Sites use "cookies," which are
small pieces of information stored by your browser or other application on your
computer's browser or hard drive. The cookies are used to connect your computer
with information stored about your online activity, searches, preferences and
product purchases both within the same website visit and from one visit to the
next on Hola and/or other websites. (Some examples of this data include your
account preferences, user specific information on pages accessed, searched
terms or addresses entered, and previous visits to the site.) The
"help" portion of the toolbar on most browsers will tell you how to
prevent your browser from accepting new cookies, how to have the browser notify
you when you receive new cookies or how to disable cookies altogether. If you
reject cookies, you may not be able to participate in certain activities or
receive a promotion tailored to you. The Sites do not control and do not
guarantee the effectiveness of browser-based tools for managing cookies.

We or our partners may also use Flash cookies
(also known as Local Stored Objects) or other similar technologies. A Flash
cookie is a small data file placed on a computer using Adobe Flash or similar
technology that may be built into your computer or downloaded or installed by
you to your computer. We use these technologies to personalize and enhance your
online experience, facilitate processes, and personalize and store your
settings. Flash cookies may help our website visitors to, for example, set
volume preference associated with a video experience, play games and perform
surveys. They help us improve our Sites by measuring which areas are of
greatest interest to customers. They may be recognized by other sites or by our
marketing or business partners. Flash cookies are different from browser
cookies and the cookie management tools provided by your browser may not remove
Flash cookies. Click here to learn how to
manage privacy and storage settings for Flash cookies. If you disable Flash
cookies or other similar technologies, please be aware that you may not have
access to certain features and services that make your online experience more
efficient and enjoyable.

We may also use web beacons, which are
electronic images that may be used on our websites or in our emails. We use web
beacons to deliver cookies, count visits, understand usage and campaign
effectiveness and to tell if an email has been opened and acted upon.

We may combine the information we collect
through cookies, web beacons, or other technology tools with other information
we have collected from you or information from other sources.

Social Media

We maintain a social media presence, such as a
Hola Facebook page, a Hola Instagram page and Hola Twitter feed. You can
interact with us through social media, such as by entering our contests,
posting content, sharing material from Hola’s websites, and using our social
media plug-ins. When you interact with us using social media, we may receive
information such as your user ID, your profile picture, photos you post, and
similar information, which is often determined by your privacy settings at
social media sites. We may use the information for the same types of purposes
we describe throughout this Privacy Policy. Your use of social media sites is
primarily governed by the site operators’ privacy policies and terms of
service, and the information you share with us and with others is largely
controlled by the privacy settings you have established at those sites. We are
not responsible for the activities and practices that take place on these
websites. Accordingly, we recommend that you review the privacy policy posted
on any external site before disclosing any personal information. Please contact
those websites directly if you have any questions about their privacy policies.

Network and Interest-Based Advertising

We may also enter into agreements with third
parties that possess technology that allows the Sites to use targeting or
advertising cookies to see which areas and features are popular, count visits
to our Sites and customize the advertising and marketing messages you receive
on the Sites. This information may be shared with these third parties for this
purpose. The Sites may use Google Analytics and the third-party cookie
DoubleClick to optimize our Sites based on the traffic we receive and assist
with marketing. To learn more about Google Analytics, including options for
opting out and/or managing the ads you may see online please visit:

We also provide interest-based advertising
about our products and services on other parties’ websites. We may use
third-party advertising companies that use tracking technologies to serve our
advertisements across the Internet. These companies may collect information
about your visits to the Sites and other websites and your interaction with our
advertising and other communications. These advertising companies serve ads on
behalf of us and others on non-affiliated sites, and some of those ads may be
personalized, meaning that they are intended to be relevant to you based on
information collected about your visits to the Sites and elsewhere over time.
Other companies may also use such technology to advertise on our Sites. You
have the choice to tell us not to collect and use this information. If you
would like more information about this practice and to know your choices
concerning interest-based ads, visit or

Updates or Changes to Your Information

You can also use the contact form at To change your shipping or billing information for
orders, log on, select "My Account" and make the appropriate changes.

Children's Privacy

The Sites do not knowingly solicit or collect
personally identifiable information online from children under the age of 13
without prior verifiable parental consent. If Hola learns that a child under
the age of 13 has submitted personally identifiable information online without
parental consent, it will take all reasonable measures to delete such
information from its databases and to not use such information for any purpose
(except where necessary to protect the safety of the child or others as
required or allowed by law). If you become aware of any personally identifiable
information we have collected from children under 13, please use the contact
from at

Minors under 18 years of age may have the
personal information that they posted on the Sites deleted by contact form at Please note that, while we make reasonable efforts to comply
with such requests, deletion of your personally identifiable information does
not ensure complete and comprehensive removal of that data from all systems.

Company Commitment to Privacy

Hola's privacy policy is subject to change at
any time and without notice. For updates, please return here. You agree that
the information that we gather now will be subject to the Privacy Policy in
effect at the time of use.

Contact Us

If you have questions or concerns about this
Privacy Policy or to request this Privacy Policy in another format, please use
the contact form at

Your California Privacy Rights

If you are a California resident, California
law provides you with the following rights with respect to your personal

right to request to know the categories or specific pieces and the sources
of personal information we have collected, used, and disclosed about you.
To submit a request to know, you may visit us at our contact from at You also may designate an authorized agent to make a
request for access on your behalf on our website through contact form
right to request that we delete any personal information we have collected
about you. To submit a request for deletion, you may visit us at
You also may designate an authorized agent to make a request for deletion
on your behalf on our website through our contact form at

When you exercise these rights and submit a
request to us, we will verify your identity by asking you to log in to your
account if you have one with us. Or if you do not, we may ask for your email
address. We may also use a third party verification provider to verify your
identity. We will endeavor to honor such requests unless such a request
conflicts with certain lawful exemptions under the California Consumer Privacy
Act of 2018. Please note that we are only required to honor such requests twice
in a 12-month period.

The fact that you have elected to exercise
these rights will have no adverse effect on the price and quality of our
products or services.

For the 12-month period prior to the date of
this Privacy Policy, Hola has not sold any personal information about its

This privacy policy describes how we may share
your information for marketing purposes, as described above. If you are a
California resident, the Shine the Light law permits you to request and obtain
from us once per calendar year information about any of your personal
information shared with third parties for their own direct marketing purposes,
including the categories of information and the names and addresses of those
businesses with which we have shared such information. To request this
information and for any other questions about our privacy practices and
compliance with California law, please contact us as explained above:

Last updated: June 1, 2022

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